tvjili Privacy Policy

1 Introduction

tvjili ("we," "us," or "our") is committed to protecting the personal information of every player who uses our platform. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal data when you access or use the tvjili website and services (collectively, the "Platform").

This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. It applies to all personal information collected through the tvjili Platform, whether provided directly by you or collected automatically through your use of the Platform.

By accessing the tvjili Platform, creating an account, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.

2 Personal Data We Collect

tvjili collects personal data that is necessary for the operation of the Platform, compliance with legal obligations, and the delivery of a safe and personalized gaming experience. The categories of personal data we collect include:

2.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, nationality, and government-issued ID details (e.g., Philippine passport, PhilSys ID, SSS ID, driver's license).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, password (stored in encrypted form), account preferences, and communication preferences.
• Financial Data: Payment method details (e.g., GCash account reference, bank account details for withdrawal verification), deposit and withdrawal history, and transaction records. tvjili does not store full payment card numbers.
• KYC Documentation: Copies of government-issued identification documents and proof of address submitted during the Know Your Customer (KYC) verification process.
• Communications Data: Records of your correspondence with tvjili customer support, including chat logs, emails, and support ticket history.

2.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
• Usage Data: Pages visited, features used, games played, session duration, click patterns, and navigation paths within the Platform.
• Gaming Data: Bet history, game results, wagering activity, bonus usage, and responsible gaming tool interactions.
• Location Data: General geographic location derived from your IP address, used for regulatory compliance and fraud prevention purposes.
• Cookie Data: Data collected through cookies and similar tracking technologies as described in Section 6 of this Policy.

3 How We Use Your Personal Data

tvjili uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your tvjili account, including authentication and account security.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of tvjili Platform features.
• Identity Verification (KYC): To verify your identity and age in compliance with Philippine gaming regulations and anti-money laundering (AML) requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal activities.
• Regulatory Compliance: To comply with applicable Philippine laws and regulations, including reporting obligations to relevant gaming and financial regulatory authorities.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the tvjili Platform's features, performance, and user experience.
• Legal Claims: To establish, exercise, or defend legal claims in connection with the tvjili Platform.

4 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, tvjili processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and tvjili (i.e., the Terms & Conditions), including account management, payment processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including the Data Privacy Act, Anti-Money Laundering Act, and gaming regulations administered by PAGCOR.
• Legitimate Interests: Processing is necessary for tvjili's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent, which you may withdraw at any time without affecting the lawfulness of prior processing.

5 Data Sharing & Disclosure

tvjili does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

5.1 Service Providers

tvjili engages trusted third-party service providers to assist in operating the Platform, including payment processors (e.g., GCash, Maya, banking partners), KYC verification providers, cloud hosting providers, customer support platforms, and analytics services. All service providers are contractually bound to process your data only on tvjili's instructions and in accordance with applicable data protection laws.

5.2 Regulatory & Law Enforcement Authorities

tvjili may disclose your personal data to Philippine government agencies, regulatory bodies (including PAGCOR), law enforcement authorities, and courts where required by law, court order, or regulatory directive. This includes disclosures required under the Anti-Money Laundering Act (AMLA) and related regulations.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of tvjili's business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and the applicable privacy terms via a prominent notice on the Platform or by email.

5.4 With Your Consent

tvjili may share your personal data with other third parties where you have provided explicit consent to such sharing. You may withdraw this consent at any time by contacting our support team.

6 Cookies & Tracking Technologies

tvjili uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain session security, and analyze usage patterns. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication tokens and security cookies. These cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming tool configurations.
• Analytics Cookies: Collect anonymized data about how users interact with the Platform, helping us identify areas for improvement. Used only with your consent.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on the Platform. Used only with your explicit consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the tvjili Platform. For more information on managing cookies, refer to your browser's help documentation.

7 Data Retention

tvjili retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, regulatory, accounting, and reporting obligations. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory requirements.
• KYC Documentation: Retained for a minimum of five (5) years from the date of submission or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of the transaction.
• Support Communications: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year for compliance documentation purposes.

When personal data is no longer required, tvjili will securely delete or anonymize it in accordance with our data destruction procedures.

8 Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by tvjili:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right to Access: You may request a copy of the personal data tvjili holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to tvjili's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of the above rights, please contact tvjili's Data Protection Officer at the email address provided in Section 13 of this Policy. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act.

9 Data Security

tvjili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• SSL/TLS encryption for all data transmitted between your device and the tvjili Platform.
• Encryption of sensitive data at rest, including passwords (hashed and salted) and financial information.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform infrastructure.
• Multi-factor authentication options for player accounts to prevent unauthorized access.
• Incident response procedures to detect, report, and address personal data breaches in accordance with the Data Privacy Act's breach notification requirements.

While tvjili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying tvjili immediately if you suspect unauthorized access to your account.

10 Children's Privacy

The tvjili Platform is strictly intended for individuals aged 21 years and above, in accordance with Philippine gaming regulations. tvjili does not knowingly collect personal data from individuals under the age of 21.

If tvjili becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.

If you believe that a minor has registered on the tvjili Platform, please contact us immediately at the email address in Section 13 so that we can investigate and take appropriate action.

11 Third-Party Links

The tvjili Platform may contain references to third-party services such as payment providers (GCash, Maya, banking partners). These third parties operate under their own privacy policies, which tvjili does not control. tvjili is not responsible for the privacy practices of any third-party service providers.

We encourage you to review the privacy policies of any third-party services you use in connection with your tvjili account, particularly your chosen payment provider, before sharing personal information with them.

12 Changes to This Privacy Policy

tvjili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the tvjili Platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how tvjili protects your personal data.

13 Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact tvjili's Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

You may reach our Data Protection Officer at the following email address (plain text — not a clickable link):

For general support inquiries, you may also contact our customer support team at [email protected] (plain text — not a clickable link).

If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and how to file a complaint is available through official Philippine government channels.